Help Desk app manages all problems or issues that your customer incurs. You are able to document the details of their customer problem. Sometimes customers feature requests are also logged here for developing future product or service enhancements.
SLA – Service level agreement:
Service level agreement is a service contract where the service is formally defined. You can define your own SLA’s by customizing help desk settings. SLA also allows you create events for the customer cases. This also helps employee to follow up customers with workflow rules.
New features:
Quick Create
Entering data in the creation page
Add Message Templates
News Feed (Related Activities)
Easy navigation to recent cases
Access Left panel views
Capture cases from Email
Associate Help Desk with Other Records
Create Help desk:
Help desk is used to organize and prioritize tickets from the customers and they are easy to create, customize and deploy.
Entering data in the creation page:
Create cases when your customers are coming up their queries or enhancement request. Enter and explain the detail about the customers and cases.
Add Message Templates:
Apptivo proffers the Email Templates to send one email to multiple customers. In make use of email template rather than having to type the same content everytime a new customer signs up.
News Feed:
In Apptivo, News feed helps you to keep track of all changes done in the records.
Easy Navigation to Recent Case:
Apptivo saves time to accessing the records by making a easy movement between records.
Capture Cases from Email:
Apptivo enables you to handle all your incoming cases using email and you can assign, escalate and close easily.
Associate with Other Records:
In this App, you can associate with other records such us add a new notes, tasks, Events, attachments, and documents. Here, you can view completed events, tasks, documents, attachments for the particular employee.